All Information About Our Policies
Sections
You can find here all information about our Policies and Terms of Sale
Shipping
1. Shipping Destinations
We currently ship to many countries all over the world such as to:
- Europe
- United Kingdom
- North, Central and South America
- Australia and New Zealand
- Many asian countries
If your country is not listed at checkout, please contact us at [email protected] to discuss potential shipping options.
2 . Shipping Costs
Shipping costs are calculated based on the destination, weight and dimensions of the package. The shipping costs charged include not only the cost of postage and handling but also related administration costs. These fees cover the careful processing of your order, packaging materials, shipping insurance and ensuring that your items are shipped securely and efficiently. You will see the total shipping cost at checkout before completing your purchase.
3. Order Processing Time
All orders are processed and aimed to be dispatched to the shipping carrier within 3 business days from receipt of the payment. You will receive a notification once your order has been dispatched. Please note that processing times may vary during peak periods or holidays. If your order is delayed for any reason, we will inform you as soon as possible. If the delay is significant, you have the right to cancel the purchase and receive a full refund.
4. Delivery Time and Delays
Estimated delivery times from the date of dispatch within Sweden are within 2 to 5 days; within EU member states are within 1 to 2 weeks; outside EU member deliveries may take longer and may be subject to delays due to customs processing. Delivery times may be affected by unforeseen circumstances. Delivery times are for the dispatch date Monday to Friday, Sweden national holidays excluded.
5. Customs , Duties & Taxes
For orders shipped outside the EU, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may be collected by the shipping carrier upon delivery. Please check with your country’s customs office to determine what these additional costs will be before placing your order.
6. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. We encourage you to monitor your shipment using this tracking number to ensure timely delivery. If you notice any delays or issues with the delivery, please contact us immediately at [email protected], and we will work with the shipping carrier to investigate and aim at resolving the problem.
7. Shipping Issues
If your package is lost, damaged, or delayed beyond the estimated delivery time, please contact us at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.
In the unlikely event that your order is lost or damaged during shipping, we will work with the shipping carrier to resolve the issue and provide a suitable resolution, which may include a replacement or a refund. For more details, please consult our Refund Policy.
8 . Complaints & Disputes
If you have any issues with your order, please contact us at [email protected]. We aim to resolve all complaints promptly. If you are not satisfied with our resolution, you have the right to submit your complaint to the National Board for Consumer Disputes (ARN) .
9. Language & Communication
While this policy is provided in English, key information is also available in Swedish. Please contact us if you require any additional information in Swedish.
10. Contact Us
For any questions regarding shipping as well as our Policies and Terms of Sale, please reach us at [email protected]. We are here to help and ensure you have a pleasant shopping experience.
Returns
1. Right to Withdraw
As a consumer within the European Union, you have the right to withdraw from your purchase and return the product(s) within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from your purchase by an unequivocal statement to [email protected], before the withdrawal period has expired.
If you withdraw from your purchase, we will reimburse all payments received from you, including the shipping costs (except for supplementary costs arising if you chose a delivery method other than the least expensive type of standard delivery offered by us).
You are responsible for returning the goods no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you ship back the goods before the period of 14 days has expired.
You will bear the cost of returning the goods. The goods should be returned in their original packaging and condition.
The reimbursement will be processed within 14 days from the day we receive the returned goods. We may withhold reimbursement in case the goods are not returned in their original condition.
2 . Faulty or Not as Described Goods
If the goods you received are faulty or not as described, you are entitled to a full refund or a replacement. if you experience such issues, please contact us at [email protected] immediately and not later than 14 days from the day you received the goods and we will provide instructions for returning the product at our expense. The refund will be processed within 14 days from the day we receive the returned goods.
3. Lost or Damaged Goods During Shipping
If your order is lost or damaged during shipping, you must send a request for refund to [email protected]. We will take care of submitting a claim for refund to the shipping carrier.
In case you receive a damaged good you should promptly – and not later than 14 days from the date you receive the good – provide to us evidence of the damage required for our claim to the shipping carrier.
Your order may be lost if the delivery is taking longer than the delivery time listed in our shipping policy or longer than typical shipping time for non-listed destinations. Delays in notifying to us the loss of the good beyond two months from the expected delivery date, may compromise our claim to the shipping carrier.
We will issue a claim for refund to the shipping carrier within 7 days from the day you notify the loss or from the day we receive evidence of the damage from you. Your refund will be processed within 14 days from the day we receive refund from the shipping carrier.
4. Refunds Payment
Refunds will be made using the same means of payment as you used for your payment unless we have expressly agreed otherwise. We do not charge any administration fees to process refunds, however you may incur transaction fees –which we will not cover – from your bank or payment service provider as a result of the refund.
5. Language of Communication
While this policy is provided in English, key information is also available in Swedish. Please contact us if you require any additional information in Swedish.
6. Contact Us
For any questions regarding Refunds as well as our Policies and Terms of Sale, please reach us at [email protected]. We are here to help and ensure you have a pleasant shopping experience.
Privacy Policy
Effective Date: 09 November 2024
1. Introduction
Welcome to Wisteria Vintage. We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, according to the European General Data Protection Regulation (GDPR).
2 . Information We Collect
We collect the following types of information:
- Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.
- Payment Information: If you make a purchase, we may collect payment information including credit card details. Payment information is processed securely by our payment processor.
- Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the time and date of your visits.
3. How We Use Your Information
We use your information for the following purposes:
- To Process Orders: To process and fulfill your orders, including shipping and handling.
- To Communicate: To send you updates about your orders, respond to your inquiries, and provide customer support.
- To Improve Our Services: To analyze and improve our website, products, and services.
- To Send Marketing Communications: With your consent, to send you promotional emails and offers. You can opt-out at any time by following the instructions in the emails.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
- With Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, or deliver orders.
- For Legal Reasons: We may disclose your information if required by law or to protect our rights, property, or safety.
5. International Data Transfers
If your data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other mechanisms approved by the European Commission.
6. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your information if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Objection: You can object to the processing of your personal information for specific purposes.
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
Our Site uses cookies to enhance your browsing experience. You can control cookies through your browser settings, but disabling cookies may limit some functionality of our Site.
Our website may use Google Ads and Google Analytics to help us understand how visitors engage with our site and to optimize our marketing efforts. These tools collect certain data about your interactions with our website, which may include:
– IP Address: To determine approximate location.
– Browser and Device Information: To improve user experience across devices.
– Page Views and Time Spent on Pages: To analyze website performance and optimize content.
– Interactions with Advertisements: To personalize ads and measure ad effectiveness.
Google Analytics uses cookies to track your usage of our site. You can learn more about how Google uses data collected through Google Analytics by visiting Google’s Privacy Policy.
Legal Basis for Processing
We process this data based on your consent, as required by the European General Data Protection Regulation (GDPR). When you first visit our website, you will be prompted to consent to the use of cookies and tracking technologies. You may withdraw this consent at any time through our cookie settings.
How to Opt-Out
You can adjust your cookie preferences through our cookie banner or by using the Google Analytics Opt-Out Browser Add-on. You can also manage your ad preferences in Google Ads by visiting the Google Ads Settings.
Data Retention and Security
We retain data collected through Google Analytics and Google Ads only as long as necessary for the purposes described here. We take measures to secure your data, but please note that no online data transmission can be guaranteed as completely secure.
For more information you can consult our Cookie Policy here below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Language of Communication
While this policy is provided in English, key information is also available in Swedish. Please contact if you require any additional information in Swedish.
11 . Contact us
For any questions about Privacy Policy or our data practices, as well as our Policies and Terms of Sale please reach us at [email protected] We are here to help and ensure you have a pleasant shopping experience.
Cookie Policy
Effective Date: 09-Nov-2024
Last Updated: 28-Nov-2024
What are cookies?
Third party cookies
How do we use cookies?
Manage cookie preferences
Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
